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You may only cancel items from your order that are currently in a backorder status and are not custom items. If you would like to cancel backordered items from your order, please contact our customer care team at 1-800-860-9111 as soon as possible.

Items that have already entered the shipping process can NOT be canceled.

Custom orders cannot be fully cancelled.  If you cancel a custom order, you will be responsible for all costs incurred for production up to the cancellation date plus a $25.00 cancellation fee.  Once placed, all custom orders are confirmed with the customer and an artwork layout will be provided digitally for final approval.



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