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Repair Support

Equipment Repair Process

Our in-house, Fargo, Zebra and Evolis certified, factory trained technicians can handle any printer issue you encounter.

We may provide phone or depot service.  If we are unable to resolve the problem, it may be necessary to request the return of the printer for service.  We will issue a Return Merchandise Authorization (RMA) with complete return instructions via email or fax.  Request your RMA here.

Upon receipt of your printer, one of our technicians will test your unit to determine the issue(s), update your printer’s firmware and thoroughly clean your unit.  Once the issue(s) have been determined you will be notified if additional costs are involved.

Our in-house equipment repair turnaround timeframe is three working days from date of receipt.   We will facilitate the repair of other printer makes including Fargo, Zebra, Magicard, Datacard, Evolis, Nisca, and EDIsecure.  Turnaround time may vary by manufacturer.


All printers purchased from IDentiphoto come with a standard one-year or two-year limited warranty.  Fargo Professional printers also receive the On-Call Express loaner program for the first year.  This program provides temporary replacement of a damaged printer with a Fargo loaner printer – all within 24 hours.

For warranty support, please call 800-860-9111 or email technical support and be sure to include your printer model number and serial number as well as describing in detail the issue you are experiencing.

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